Privacy Policy


1. Respecting your privacy
We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with website and it’s WooCommerce store, specifically:

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect andhold it
  • your right to access and seek correction of it;
  • how you may complain about privacy matters

There are some matters to which this policy does not apply. These are referred to below.

2. Who are we?

In this policy, ‘we’ are, individually and collectively, The John Kennedy Family Trust T/A Radiance Beauty Bar ABN 83 840 935 626.

Radiance Beauty Bar provides beauty therapy services, IPL treatments (Intense Pulse Light), markets and distributes beauty, skincare and sunscreen products, skincare regimes and associated products for use and sale. It also sells products online.

3. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities. When we collect and hold personal information, it is generally of the kind we ask for in order to provide our services and what arises from those services. This personal information may include your first name, surname, email address, phone numbers, date of birth. On occasions, we may also receive sensitive information such as health information, including medicines that you currently use or have previously used, and any other information which you consent to give us and to which we are permitted to collect under law. It will also extend to other personal information you make available to us including to create an account with us. We may also collect information including your IP address when visiting our website.

You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our products and services are usually of a personalised nature, and that we may need to arrange delivery of products or facilitate the provision of beauty or skin care services to you, it is sometimes not possible to utilise our service without identifying yourself.

4. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

  • you communicate with us online, for example when you create account with us or utilise the service of Radiance Beauty Bar
  • you subscribe to our newsletter;
  • you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
  • you provide personal details to Radiance Beauty Bar salon during the course of a transaction with them;
  • you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.

When you visit our website, social media pages or mobile applications we may collect information about you using technology which is not apparent to you, for example “cookies”. If you fail to accept the use of cookies, you may not experience optimum website performance. There is a lot of information available about how cookies work and how to change your browser’s cookie preferences.

Holding of personal information: Personal information we hold is generally stored in computer systems.

5. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to:

  • ensure that our services are tailored to your specific beauty and skin care needs;
  • maintain our customer records;
  • allow you to participate in activities such as client consultations, and beauty and skin care services provided online or at our salon;
  • respond to any request for products or services;
  • fulfil orders placed by any means (including through our website)
  • provide newsletters; and
  • maintain a record of enquiries or complaints.

We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website and any account you may have with us, and our services to you.

6. How can you enquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact Laurice Kennedy at Radiance Beauty Bar or 0499 163 441.

Before we provide you with access to your personal information we may require some proof of identity.

Correction: If you need to correct personal information we hold, please contact our us at one of the above contact points.

7. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it.

We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.

8. Payment information

All pages that require you to enter your personal information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser.

9. Other privacy terms and limits of this policy

This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us.

10. More information

More information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: (email:


47 Bowen St, Roma
Cnr Bowen & Duke St
Ph: 0499 163 441
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